1. Definition of Spam
For the purposes of this policy, "spam" includes, but is not limited to:
- Unsolicited Bulk Email (UBE): Any email message sent to multiple recipients who have not explicitly requested or consented to receive such communications
- Unsolicited Commercial Email (UCE): Commercial advertising or promotional messages sent without the recipient's prior consent
- Email with Forged Headers: Messages with falsified sender information, routing data, or other header manipulation
- Deceptive Email: Messages with misleading subject lines, false sender identities, or fraudulent content
- Email Harvesting Results: Messages sent to addresses collected through automated harvesting, scraping, or purchasing of email lists
2. Prohibited Activities
The following activities are strictly prohibited when using NakibVPS services:
2.2 List and Address Prohibitions
- Harvesting, scraping, or collecting email addresses from websites, directories, or other sources without consent
- Purchasing, selling, or renting email lists from any source
- Using third-party email lists, even if claimed to be "opt-in"
- Adding email addresses to mailing lists without explicit, verifiable consent
- Using software designed to harvest email addresses or generate random addresses
- Operating as a list broker or email list rental service
2.3 Technical Prohibitions
- Configuring mail servers to accept and relay email from unknown third parties
- Using scripts or software to send bulk email without proper throttling and authentication
- Sending email through compromised or hijacked systems
- Participating in botnets or using botnet-controlled systems for email delivery
- Circumventing spam filters, blacklists, or other anti-spam measures
- Using our IP addresses to send email that results in blacklisting
3. Prohibited Content Types
Emails sent through NakibVPS services must not contain or promote content related to the following categories, regardless of whether the recipient has opted in:
3.1 Adult and Dating Content
- Pornographic or sexually explicit material
- Adult novelty items or products
- Dating, matchmaking, or escort services
- Adult entertainment services
3.2 Financial and Marketing Schemes
- Multi-level marketing (MLM) or network marketing
- Affiliate marketing or CPA marketing campaigns
- Get-rich-quick schemes or "make money fast" offers
- Online trading, forex, or stock market promotions
- Credit repair or debt consolidation services
- Mortgages, loans, or financial services (without prior written approval)
- Cryptocurrency investment schemes or ICO promotions
3.3 Gambling and Gaming
- Online gambling or casino services
- Sports betting platforms
- Online sweepstakes or lottery services
- Gambling-related products or services
3.4 Fraudulent and Deceptive Content
- Phishing emails or fake security alerts
- Counterfeit or replica designer goods
- Fake pharmaceuticals or unapproved medications
- Social engineering or impersonation attempts
- Selling social media followers, likes, views, or engagement
- Essay writing or academic fraud services
3.5 Other Prohibited Categories
- Herbal highs, synthetic drugs, or incense products
- Unapproved nutritional supplements or weight loss products
- Unlicensed streaming TV or pirated content services
- Lead generation or selling leads (without prior written approval)
- Bulk RFQ (Request for Quote) emails
- External email-to-SMS services exceeding 100 messages per month
- Keyloggers, spyware, or surveillance software
4. Email Best Practices Requirements
All customers sending email through NakibVPS services must adhere to the following best practices:
4.1 Consent Requirements
- Explicit Opt-In: Recipients must have explicitly requested to receive emails from you
- Double Opt-In (Recommended): Use confirmed opt-in (double opt-in) for all mailing lists
- Consent Records: Maintain records of when and how consent was obtained for at least 3 years
- No Pre-Checked Boxes: Do not use pre-checked consent boxes on signup forms
- Clear Purpose: Clearly explain what emails subscribers will receive at the time of signup
4.2 Email Content Requirements
- Accurate Headers: All email headers must be accurate and not misleading
- Clear Identification: Clearly identify yourself or your business as the sender
- Honest Subject Lines: Subject lines must accurately reflect the content of the email
- Physical Address: Include a valid physical mailing address in every commercial email
- Unsubscribe Link: Include a clear, conspicuous, and functional unsubscribe mechanism
- Honor Opt-Outs: Process unsubscribe requests within 10 business days
4.3 Technical Requirements
- SPF Records: Configure proper SPF records for all sending domains
- DKIM Signing: Implement DKIM signing for email authentication
- DMARC Policy: Establish a DMARC policy for your domains
- rDNS/PTR Records: Ensure proper reverse DNS is configured for sending IPs
- List Hygiene: Regularly clean your mailing lists to remove invalid addresses and bounces
- Bounce Handling: Implement proper bounce handling and remove hard bounces immediately
- Rate Limiting: Send emails at reasonable rates to avoid triggering spam filters
5. Sending Limits
To maintain the integrity of our email infrastructure and protect all customers, the following sending limits apply:
| Service Type | Hourly Limit | Daily Limit | Notes |
|---|---|---|---|
| Shared WordPress Hosting | 100 emails | 500 emails | Transactional email only |
| VPS Hosting | 500 emails | 5,000 emails | Subject to fair use |
| Dedicated Cloud | 1,000 emails | 10,000 emails | Contact us for higher limits |
| Email Hosting | 200 emails | 2,000 emails | Business email use |
Customers requiring higher sending limits must contact us in advance for approval. Mass marketing emails should be sent through dedicated email marketing platforms (such as Mailchimp, SendGrid, or similar services) rather than through our hosting infrastructure.
6. Our Enforcement Measures
NakibVPS takes proactive measures to prevent spam and protect our network reputation:
6.1 Monitoring and Detection
- Automated systems monitor email traffic patterns for signs of abuse
- Rate limiting is enforced to prevent bulk sending without authorization
- Outbound email is scanned for known spam signatures and malware
- We monitor major blacklists and take action when our IPs are listed
- Feedback loops are established with major email providers
6.2 Complaint Handling
- All spam complaints are investigated within 24 hours
- We participate in feedback loops with major ISPs and email providers
- Complaints received through abuse@nakibvps.com are prioritized
- Pattern analysis is performed to identify repeat offenders
6.3 Legal Compliance
We comply with all applicable anti-spam laws and regulations, including:
- CAN-SPAM Act (United States)
- CASL – Canada's Anti-Spam Legislation
- GDPR – General Data Protection Regulation (European Union)
- PECR – Privacy and Electronic Communications Regulations (United Kingdom)
- Other applicable international anti-spam laws
7. Consequences of Violations
Violations of this Anti-Spam Policy will result in enforcement action based on the severity and frequency of the violation:
7.1 First Violation (Minor)
- Written warning via email
- Requirement to take immediate corrective action
- Temporary suspension of email sending privileges
- Documentation of the incident
7.2 Second Violation or Serious First Offense
- Immediate suspension of email services
- Full account suspension pending investigation
- Requirement to provide proof of consent for all mailing lists
- Administrative fee of up to $250 may be assessed
7.3 Third Violation or Severe Offense
- Immediate account termination without refund
- Permanent ban from NakibVPS services
- Reporting to relevant authorities and blacklist operators
- Legal action to recover damages and costs
7.4 Zero-Tolerance Offenses
The following offenses result in immediate termination without warning:
- Sending phishing emails or participating in fraud
- Operating botnets or using compromised systems
- Intentionally causing our IP addresses to be blacklisted
- Sending malware, viruses, or other malicious content
- Any spam activity that causes significant harm to our network or other customers
8. Reporting Spam
If you have received spam from a NakibVPS customer, please report it to us immediately. We take all reports seriously and will investigate promptly.
8.1 How to Report
Send your report to: abuse@nakibvps.com
8.2 What to Include
Please include the following information in your report:
1. Full email headers (required for investigation)
2. The complete body of the spam message
3. Any URLs or links contained in the message
4. The date and time you received the message
5. Your email address that received the spam
6. Any additional context that may be helpful
8.3 Response Time
We aim to acknowledge all spam reports within 24 hours and complete investigations within 72 hours. For urgent matters involving phishing or malware, please indicate "URGENT" in your subject line.
9. Customer Responsibilities
As a NakibVPS customer, you are responsible for:
- Ensuring all email sent through our services complies with this policy
- Maintaining proper consent records for all recipients
- Securing your accounts, websites, and applications against compromise
- Monitoring your own email sending for signs of abuse
- Immediately reporting any suspected compromise of your account
- Ensuring any third parties using your services comply with this policy
- Educating your own customers and end users about anti-spam requirements (for resellers)
10. Reseller Responsibilities
Resellers of NakibVPS services have additional responsibilities:
- Implement and enforce an anti-spam policy at least as strict as this policy
- Communicate anti-spam requirements to all end customers
- Take immediate action when notified of spam from their customers
- Maintain abuse contact information and respond within 24 hours
- Accept responsibility for the actions of their end customers
11. Policy Changes
NakibVPS reserves the right to modify this Anti-Spam Policy at any time. Changes will be effective immediately upon posting to our website. We will notify customers of significant changes via email. Your continued use of our services after any modification constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Anti-Spam Policy or need to report spam, please contact us:
NakibVPS, LLC
30 N Gould St Ste N
Sheridan, WY 82801
United States
Spam Reports: abuse@nakibvps.com
General Inquiries: contact@nakibvps.com
Website: https://nakibvps.com
By using NakibVPS services, you acknowledge that you have read, understood, and agree to comply with this Anti-Spam Policy.